AC
Job Overview
The Director, Customer Success is a senior leadership role responsible for driving retention, expansion, and long‑term customer value across a strategic Enterprise portfolio of B2B SaaS customers. This role owns excellence in execution—translating strategy into outcomes through disciplined operating rhythms, strong project management, and accountability to measurable results. Your portfolio responsibility will consist of 60-80 North America-based Enterprise customers totaling $40M-60M ARR. You …
What you'll do
- Drive retention and expansion across strategic Enterprise customer portfolio
- Manage 60-80 North America-based Enterprise customers totaling $40M-60M ARR
- Translate strategy into measurable outcomes
- Establish and maintain disciplined operating rhythms
- Ensure strong project management and execution excellence
- Own accountability for measurable business results
- Drive long-term customer value creation
What you'll need
- Senior leadership experience in Customer Success or related B2B SaaS role
- Proven track record managing Enterprise customer portfolios
- Experience managing $40M+ ARR in customer accounts
- Strong project management and operational excellence skills
- Ability to develop and execute retention and expansion strategies
- Experience with disciplined operating rhythms and accountability structures
- North America Enterprise customer base knowledge preferred
About the Company
AC
Achievers
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