TH
Sales Quality Assurance Specialist
Calgary, Calgary region
On-site
Contract
No salary posted2 weeks agoJob Overview
Job Description Job Description * This role is not to handle the quality of the product but to ensure that issues and escalations are handled appropriately * *This will be a 1-year contract for maternity leave coverage* We are an industry-leading sales and marketing firm that has a passion for developing innovative and customized marketing programs to engage consumers directly with our client’s brands. Over the past 10 years, we have been in partnership with one of Canada’s most reputable telec…
What you'll do
- Ensure issues and escalations are handled appropriately
- Monitor quality of issue resolution processes
- Track and document escalations
- Coordinate with sales and support teams on issue handling
- Provide reports on escalation metrics and resolution rates
- Implement quality standards for customer interactions
What you'll need
- Experience in quality assurance or similar role
- Strong understanding of escalation procedures
- Ability to handle sensitive customer issues
- Attention to detail
- Professional communication skills
About the Company
TH