Strategic Customer Success Manager, Global Accounts
- Employment type
- Full-time · On-site
- Posted
- November 8, 2026
- NOC code
- 11200 — Human resources professionals
- Province
- Ontario (ON)More in Ontario
Hiring confidence: Sparse posting · 22/100
This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored
Job Overview
This role is based in Ontario. The Canadian NOC code for this position is 11200 — Human resources professionals. Waters is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.
Market context
About this role in Ontario
Average salary for Account Manager in Ontario
We do not have a salary benchmark for this title in Ontario yet. The posting does not state a salary either.
NOC code
11200 — Human resources professionals. The National Occupational Classification code is what Express Entry, provincial nominee programs and Job Bank use to identify this occupation. Account managers selling technical products are classified under 62100 instead.
Typical qualifications for Canadian employers
A post-secondary credential in business or a related field, a record of managing a book of accounts, and experience with a CRM such as Salesforce or HubSpot.
Licensing: No licence is required.
Fit check
Is this role right for you?
Top skills this posting asks for:
- Customer Success Management
- Account Management
- Stakeholder Management
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What you'll do
- Drive adoption of Empower Subscription offerings and waters_connect applications
- Ensure value realization for strategic enterprise customers
- Manage customer retention and identify growth opportunities
- Collaborate with executive, business, and technical stakeholders
- Support pharmaceutical organizations in leveraging cloud-enabled informatics
- Facilitate connected laboratory technology implementation
- Develop and execute customer success strategies for global accounts
What you'll need
- Experience in Customer Success or Account Management roles
- Understanding of enterprise software solutions and cloud-based platforms
- Knowledge of pharmaceutical or life sciences industry preferred
- Ability to work with multiple stakeholders at executive, business, and technical levels
- Experience with SaaS or subscription-based business models
- Global account management experience
- Strong communication skills across organizational levels