Based on your profile, skills, and work preferences
Why this role is a great match
This role aligns strongly with your background in software and your expertise in Customer Success Management, Customer Communication, Account Management. The On-site work style matches your preferences, and the Entry Level level fits your experience trajectory.
Job Overview
ActiveState enables DevOps, InfoSec, and Development teams to improve their security posture while simultaneously increasing productivity and innovation to deliver secure applications faster. We are the only solution in the market today that offers vulnerability-free open source language packages and containers and Intelligent Remediation, which identifies which vulnerabilities to prioritize, assesses the impact of updates causing breaking changes, prioritizes what to fix first, securely builds…
What you'll do
- Manage customer relationships and accounts
- Ensure customer satisfaction and retention
- Identify customer needs and product upsell opportunities
- Communicate product features and benefits to customers
- Onboard new customers
- Track customer health and engagement metrics
- Collaborate with sales and product teams
What you'll need
- Customer success or account management experience preferred
- Understanding of DevOps, InfoSec, or Development concepts
- Strong communication skills
- Ability to manage multiple accounts
- CRM experience